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5 Ways to Weather Ridicule

March 15, 2011 by Scott Ginsberg

Oscar Wilde was right.

Ridicule is the tribute paid to the genius by the mediocrities.

It comes with the territory of sticking yourself out there.

THE SECRET IS: How do you weather that ridicule before it knocks the life out of you?

Try these ideas:
1. Take a bite out of reality. Choosing not to believe in the devil won’t protect you from him. Take it from a guy who’s been mocked pretty much every day of his life for the past decade: Ridicule is rite of passage. It comes with the territory of being successful. And it should be attended to with love, gratitude and respect. Here’s how:

First, consider it an honor to be criticized.
Second, you’re nobody until somebody hates you.
Third, anything worth doing is worth being attacked for.
Fourth, if your dream isn’t being attacked, it isn’t big enough.
Fifth, if everybody loves your work, you’re doing something wrong.
Sixth, if nobody hates your work, you’re not being honest enough.

Once you wrap your head around those realities – and once you make peace with the war against your success – it’s amazing how free you become.

Remember: The more successful you become, the more torpedoes will be shot at you. But being attacked is a sign that you are important enough to be a target. Will you accept the bullets as the price of winning?

2. Seek acceptance, not approval. It doesn’t matter if people like your work. What matters is if they label it as being real. The rest is just gravity. My suggestion: Screw meeting worldly approval. Stop acquiescing to the status quo. Creating a career of approval creates a diminished existence, which creates work destined for mediocrity and doomed to disappoint.

And you know the people I’m talking about: They just sort of stare at you with these judging eyes and crossed arms, as if to say, “What are you going to do about the fact that I don’t like it?”

Answer: Nothing. You’re going to get on with your life and get back to your work. Because life’s too short to let your art live in a desk drawer, too valuable to have lunch with idiots who downsize your dreams, and too precocious surround yourself with people who aren’t open to your energy.

Keep your distance from those who would dampen your ardor, and keep away from those who would discard the highest vision of yourself. Whose voice are you done listening to?

3. Brace yourself for the waves of antagonism. When people meet me and discover I’ve written a dozen books, their gut reaction is to say, “Yeah, but what are you, like, thirty? What did you write twelve books about? How much could you have possibly learned in your meager existence on this planet?”

And even if they don’t say that – I know it’s what they’re thinking. And over time, my response has evolved from, “Wait, why aren’t you more impressed with me?” to:

“You know, there is nothing I could say that would make me good enough in your eyes. So I don’t need to defend my books, and I don’t need to defend my brain. If you don’t want them, don’t buy them.”

And although I rarely take the time or energy to go through that whole thing, sometimes it’s necessary. Sometimes you just have to stare people straight in the eye and say, “Guess what? I don’t have to react to you.” It all depends how much self-control you’re willing to exert.

It’s like staring at plate of cookies after you’ve given up sugar and realizing that they no longer have power over you. Goddamn it’s liberating. Who was the last person you gave your power away to?

4. Consider the source. Let’s be clear: Feedback, at the right time, from the right people – in the right amount – is priceless. That’s the best way to grow, get better and learn who the heck you are.

But if you’re constantly getting rottisserized by people who don’t matter, it’s time to move on. As Walt Whitman wrote in Leaves of Grass, “Dismiss what insults your own soul and your very flesh shall be a great poem.”

When people dismiss your art as craft, hobby and decoration, learn to tell people you respect their opinion of your work – and then get on with your life. Otherwise the nonstop barrage of unhelpful feedback will slaughter your finest artistic impulses.

Remember: People who attack your work are terrified of attending to their own misery. Never let anybody keep you small, scared and dreamless. Will you risk rejection by exploring new artistic worlds or court acceptance by following already explored paths?

5. People will try to push boulders into your path. In nature, those who leave their flock and go their own way get eaten. In the art world, it’s not much different: People are usually unkind to the new. As I read in Art & Fear, “Historically, the world has always offered more support to work it already understands.”

No wonder originality is such a pain in the ass.

But, that doesn’t mean quit. That means instead of waiting for the rest of the world to tell you your work is okay, tap into your sense of interior stability. Instead, follow the path of your heart. Curb your dependency on externals for equilibrium and draw strength from places you love.

Forget about what people will think of you once they see your work. Better to risk executing what matters than to be a victim of resistance. Whose opinion are you willing to ignore?

REMEMBER: Weathering ridicule comes with the territory of sticking yourself out there.

But as much as it stings, think of it this way: Being ridiculed means being noticed.

That’s the other thing Oscar Wilde was right about.

The only thing worse than being talked about – is not being talked about.

LET ME ASK YA THIS…
Who hates you?

LET ME SUGGEST THIS…
For the list called, “153 Quotations to Inspire Your Success,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

Never the same speech twice.
Now booking for 2011-2012!

Watch The Nametag Guy in action here!

Filed Under: Volume 21: Best of Scott's Blog, Part 7

March 14, 2011 by Scott Ginsberg

Being human is good for business.

But.

I have no data to measure this.
I have no research to prove this.
I have no statistics to support this.

Nobody does.

Humanizing the workplace is not a process that can be comfortable quantified.

And because of that, most organizations overlook it.

THE GOOD NEWS IS: You don’t need to look very far to find evidence of the profitability of approachability.

THE BAD NEWS IS: There may not be enough evidence to convict you.

Today we’re going to explore a list of ideas for making your organization more human, more approachable and more engaged:
1. Learn to be an imperfectionist. Mistakes are a chance to make the company smarter. And if you’re not making them regularly, you’re not risking enough. As I learned in The Magic in Your Mind:

“When imperfectness enters a man’s soul, he is able to show that he does not live alone in the world, but with millions of others, in whose hearts exists the same animating spirit.”

You simply have to be willing to say: “This is me. This is all of me. There is no more. There is no less. Can you accept that?” And if people can’t, get new people. Don’t be the company who never shows any real ugliness.

Instead, boldly flaunt your imperfection. Endorse your own weakness. Not only does make you more human, more relatable and more approachable – it also establishes your acceptance of the imperfect humanness of others. Sounds like a nice place to work to me. Do you trust that your people want the real you?

2. Honor people’s capacity to express. Too many companies work overtime to eliminate employee initiative. And as a protective measure, they ask their people to edit themselves. Probably because they’re terrified of allowing employees to inject their personality into the workplace and, god forbid, be free.

The problem with this command and control approach is that it leads to impersonal, emotionless non-service where employees are objectified and quickly discarded. And nothing could be less approachable.

If you want to humanize the workplace, believe in people enough to let them find their way. Don’t make them feel guilty for their talents. Don’t block the spontaneity that colors their world. Instead of assigning instructions for performing every task, let them breathe. Stop hovering.

Instead, encourage people to suggest improved ways of doing things. That’s how you treat people like people – not like tools to transmit your directions.

Remember: People engage when they have permission to create – not just instructions to comply. How are you letting people live their truth?

3. Empathy is valuable, exertion is priceless. When people come into your office and bleed all over you, the default response is to fire up the empathy engine. Which is smart. Acknowledging people’s feelings, honoring their situation and affirming the courage it takes to share is an approachable, respectful response. And you absolutely want to show people that you care enough to be hurt when they’re upset.

But you also need to care enough to be responsive when they’re in need. Standing knee deep in the gushing rapids of the human condition only matters if you help people get to shore.

My suggestion: Stop empathetically listening to people’s concerns and start immediately acting on them. Remember: Not everyone needs a sound listener – they need a swift exerter. How are you promoting a humanely considerate environment?

4. Be friends, not just amicable strangers. Friendships at work are determined by their utility. We are friends primarily because we are useful to each other. It’s a convenience of mutual accommodation.

Unfortunately, these relationships are merely transactional. And if you want to take intimacy to a higher level, try this: Instead of sitting back and making commentary, try participating in people’s lives. Stamp out anonymity. You don’t need to wear a nametag twenty-four hours a day – but you do need to know that a person’s name is the primary installment of self-disclosure.

Face it: There’s a certain level of intimacy you’ll never achieve if you keep calling people, “buddy” or “big guy.”

My question is: How many people did you go out of your way to ignore yesterday? How many people went out of their way to ignore you yesterday?

Two many. Stop focusing on transactions and start investing in real relationships. Do you like people for who they are or what they give?

5. Be a stand for other people’s greatness. If you want your people to fall in love with you, help them fall in love with themselves first. That’s what being approachable is all about: Not being the life of the party – bringing other people to life at the party. And not solely focusing on who you know – but bragging about whose life is better because they know you.

The secret is to give people a front row seat to their own brilliance. Which is easy to do, considering most people don’t realize how brilliant they are. They’re simply too close to themselves to see it.

Here’s what I do: Be people’s permission slip to be smart. Puncture their delusions of inadequacy. Show them their words have weight by emailing them with notes you took during your last conversation. It’s reflective, respectful, revelatory and reinforcing.

Plus it’s fun. And it proves that recognition isn’t just an interactional gift – it’s an emotional release. If you’re so smart, how come you don’t make other people feel smart?

6. Bear the burden of the human need to belong. That’s what I never understood about immigration law: No human being should ever be illegal. Ever. Last time I checked, we’re all humans – which means we all belong here. Period.

If you want to bolster a sense of belonging, here’ a few ideas:

Invite people before they have to ask. Listen to and actually incorporate people’s ideas. Give people the freedom to do what they believe is right. Prove to people their daily effort isn’t another silent symphony. Reflect people’s thoughts back to them in a way that they feel understood, but not mindlessly repeated. And look people in the eye and, with a fundamentally affirmative attitude, tell them how great their ideas are – no matter how big or small.

Remember: Belonging is the price of admission to people’s hearts. It’s the very oxygen they breathe. And if you don’t make a conscious effort to reinforce it in your organization, people’s loyalty will vanish like a fart in a fan factory. How are you oxygenating the workplace?

7. Root out any sense of entitlement. Here’s where big organizations screw up: They build impenetrable walls to separate the leaders from the people who matter most. And because they’re caught up in rigid identifications at the expense of their humanity, employees rarely work their butts off – much less their hearts out.

Take Zappos, for example. When you take the company tour at their Las Vegas campus, you’ll notice a lack off offices. According to my twenty second conversation with president Tony Tshei:

“We don’t have an open door policy – we have a no door policy.”

Doesn’t get more human than that. And if you want to jolt people awake, try putting hierarchy to sleep. Instead of hologramming your humanity behind the mask of a title, put your person before your position. Values before vocation. Realness before role.

That’s how smart, approachable leaders relax into humility: By releasing their posture of pretense and by staying brave enough to tell people they don’t know everything. How will you keep humility in tact?

REMEMBER: Love is not a combination lock.

If you want to humanize the workplace, you don’t need a formula.

You need to capture heartshare.
You need to treat people like people.
You need to make them feel essential.

That’s how approachability converts into profitability.

LET ME ASK YA THIS…
If your company were charged with the crime of being human, would there be enough evidence to convict you?

LET ME SUGGEST THIS…
For the list called, “10 Unmistakable Motivators of Human Engagement,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

Never the same speech twice.

Now booking for 2011!

Watch The Nametag Guy in action here!

Filed Under: Volume 21: Best of Scott's Blog, Part 7

March 11, 2011 by Scott Ginsberg

You’ve chosen an uncertain path.
You’ve adopted an inconvenient lifestyle.
You’ve embarked upon an unconventional journey.
You’ve felt the voice inside you growing more urgent.
You’ve committed yourself enough so you can’t turn back.

IN SHORT: You’ve decided to play for keeps.

This is the critical crossroads – the emotional turning point – in the life of every young artist.

I’ve been there myself, and here’s a list of suggestions to help you along the way: (Read part one here, part two here, part three here, part four here and part five here.

Here we go:

1. Act decisively on your creative talents. If you’re not doing the work for yourself, get out now. Courting approval puts a dangerous amount of power in the hands of the audience. And exposing your work too soon and to the wrong eyes will hurt its chances of growing into what it needs to be. Plus, it sets you up for debilitating disappointment.

Look: Art isn’t a game of kickball. You don’t have to wait to get picked to play. Pick yourself. Stop waiting for a publisher. Stop letting the market call the tune. Stop standing by for rejection. Stop insisting that someone who doesn’t matter validate your work. And stop wondering what people will think of you once they see your work.

If the world’s not ready for your feelings, tough shit.

Stay governed by the law of your own being instead of waiting for the masses to tell you your work is okay. Just do it yourself. The fruits of your bravery will not go unnoticed. Are you pushing rocks up hills or rolling snowballs down hills?

2. Continuity builds credibility. Anyone can publish something good. But only a real artist can do it every day. That’s what separates people who make money from people who make history: They’re not writing a book – they’re contributing to an ongoing body of work. They’re not painting a picture – they’re aggregating a lifelong portfolio. And they’re not cutting a record – they’re leaving behind an artistic legacy that, when people write the history books, it will be impossible to leave out.

The hard part is slogging through what matters. Going to work everyday, knowing that you might not get it every day.

I like the way creative writing professor Junot Diaz puts it: “In my view a writer is a writer because even when there is no hope, even when nothing you do shows any sign of promise, you keep writing anyway.”

Remember: Don’t give up the moment before the miracle shows up. Consistency is far better than rare moments of greatness. What’s your daily gift to the world?

3. Market your motivations. In a recent blog post, Seth Godin wrote, “Art is what we call the thing an artist does. It’s not the medium or the oil or the price or whether it hangs on a wall. What matters, what makes it art, is that the person who made it overcame the resistance, ignored the voice of doubt and made something worth making. Something risky. Something human. Art is not in the eye of the beholder – it’s in the soul of the artist.”

Your customers – that is, your viewers, readers, patrons, fans and listeners – are buying more than just your product. They’re also buying your philosophy, your process; along with the meaning people create for themselves in response to your story. It all depends on what statement about humanity your work makes. Are you an icon people can bow down to, or an idea people can latch onto?

4. Make your life larger than your art. Art is subordinate to life – not the other way around. If you have no interests outside of your work, the world will yawn when they see it. My suggestion: Get the hell out of the studio. It’s essential for supporting, enriching, inspiring and informing your work.

What’s more, physical displacement alters your routines and patterns, stimulates creativity and feeds your social spirit – even if it’s just for five minutes.

Without making this conscious effort, however, you won’t be ale to bring anything to the table besides shoptalk. And nothing annoys people more than a one-dimensional artist who maintains such a limited worldview and openness for activities and experiences outside of their scope of interest, that it mars their credibility. Do you invest as much time in your life as in your art?

5. Allow everything you encounter to shape you. As an artist, I have a profound hunger for meaning. I’ve developed an acute sensitivity to my immediate environment. And I prepare myself not to walk away empty handed, wherever I go. What can I say? It’s in the job description. And I think anyone who pursues an artistic endeavor needs to do the same.

Otherwise their creative bank account overdrafts.

I’m reminded of the recent remake of Sherlock Holmes. In the opening scene of the movie, Robert Downey, Jr. grabs the arm of attacker, stopping the invisible dagger millimeters before slicing Watson’s jugular.

“How did you see that?” Watson gasps.

“Because I was looking for it,” Holmes replies.

What are you looking for? What are you listening to? After all, that which goes unsought goes undetected. The cool part is: When you approach life in this way – as a sponge, as a mental omnivore – your experience become living laboratory that never goes obsolete. And if you’re smart enough to vibrate with that bliss, the world will refuse to pass you by. What shapes you?

6. Be a total control freak. In the book Catching the Big Fish, David Lynch explains that it’s a joke to think that a movie is going to mean anything if somebody else fiddles with it. “The filmmaker should decide on every single element. Otherwise it won’t hold together. Even if the film sucks, at least you made it suck on your own.”

That’s the challenge every artist faces: Securing sovereignty over your work. Attaining the freedom to create what you want to create.

And what’s sad is that too many of us surrender this sovereignty. We’re afraid to let our voice ring out. So we allow people to edit us. And then we wonder why we’re grossly disappointed with the final product.

“If you do what you believe in and have a failure, that’s one thing. You can still live with yourself,” Lynch said. “But if you don’t have the final cut – and then the movie fails – it’s like dying twice. And it’s very, very painful.”

Listen to the man: Don’t give away your power supply. Have obsessive faith in yourself. Control everything. Because when you believe in yourself this much, you begin to calculate the odds differently. And that’s how you execute the work that matters. Whom are you allowing to edit your work?

REMEMBER: When you’re ready to play for keeps, your work will never be the same.

Make the decision today.

Show the world that your art isn’t just another expensive hobby.

LET ME ASK YA THIS…
Have you committed with both feet yet?

LET ME SUGGEST THIS…
For the list called, “14 Things You Don’t Have to Do Anymore,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

Never the same speech twice.

Now booking for 2011-2012!

Watch The Nametag Guy in action here!

Filed Under: Volume 21: Best of Scott's Blog, Part 7

March 10, 2011 by Scott Ginsberg

You don’t need an idea – you need an I did.

That’s how you close the execution gap. That’s how you covert thoughts into things. And that’s how you covert experiences into moneymaking wisdom.

As such, leverage must become an essential component to your entrepreneurship lexicon. The word means, “To increase the rate of return from an investment.”

But leverage isn’t a word. Or a strategy. Or something you do to make money.

Leverage is a lifestyle. A way of thinking. An approach to doing business. Take it from a guy with no background, no job experience and no credentials – who turned a simple idea like wearing a nametag everyday into a successful enterprise. Twelve books later, if that’s not leverage, I don’t know what is.

Today we’re going to explore a series of leverage questions to help you kill two stones with one bird.
1. If everything you’ve done up until now is just the beginning, what’s next? Past is prologue. Past brought you here. Past made you who you are. When you start to align your thinking with this truth, a new world of possibilities opens up. Your challenge is to extend gratitude for – and embrace the value of – everything you’ve already accomplished.

At the same time, don’t overvalue prior successes. Arrogance of the past will come back to bite you in the ass. As John Mayer explained during an interview with Esquire, “To evolve, you have to dismantle. And that means accepting the idea that nothing you created in the past matters anymore other than it brought you here. You pick up your new marching orders and get to work.” Will you view the past as a crutch or a fulcrum?

2. What will you do differently next time? Kaizen is the Japanese term for continuous improvement. That’s exactly what this question is all about: Honoring your current performance, yet challenging yourself to envision an enhanced future.

In my first five years as a professional speaker, I employed this philosophy as a post-speech ritual. Once my presentation was over, I’d take fifteen minutes to write a stream of consciousness list. Every thought, every feeling and every evaluation of my performance, I wrote down.

What worked? What didn’t work? What killed? What bombed?

This simple ritual grew into a profitable practice for continuous improvement of my performance as a speaker. How could you apply the same reflection process to your job performance?

3. What’s next? My readers and audience members frequently ask me, “Hey Scott, which of your books is your favorite?” And after eight years, the answer has always been the same: “My next one.” I challenge you to embrace that same attitude of “What’s next?” in your work.

First, on a micro level. That is, in terms of productivity. Ask yourself this question throughout the day to resurrect declining momentum. Secondly, on a macro level. That is, in terms of productivity. Ask yourself this question throughout your creative process to ensure consistent execution. What is your legacy of taking action?

4. What’s next? Does this new thing allow you to command higher fees than before? Does this new thing allow you to learn new skills? Does this thing enable you to leverage more than in the past? Does this new thing expose you an important future opportunity? Does this new thing increase (not just sustain) an existing relationship?

Does this new thing lead to future work with the same organization? Does this new thing lead you into a new industry? Does this new thing represent an organization you would hate to lose? Does this new thing represent long-term business potential? Does this serve as a reference or exemplar for other clients? What’s your system for predicting potential?

5. How can I make this idea last forever? Anchor your expertise in that which is timeless. Democratize and genericize your thoughts so they outlast you. Always be on the lookout for ways to increase the shelf life of your material. Ask questions like:

*Is this a fad, a trend or an evergreen?
*In five years, will this idea still be irrelevant?
*What is a bigger, more stable theory of the universe that I can attach this idea to?

Remember: If you’re not current, you’re not credible. Remember to run your expertise through the wringer of when. Stabilize your content. Are you timeless?

6. How does this fit into your theory of the universe? Your expertise is a filter. And the challenge is to bring ideas from one field of knowledge into another field of knowledge. You have to observe your encounters objectively by asking, “What’s the key idea here, regardless of the context?”

Other variations of this question are: “What does this have to do with me?” “How does this have to do with my expertise?” “How is this a symbol or example of my expertise?” “How could I use this as an example in my work?” Make connections between seemingly unconnected things. What’s your philosophy of the world?

7. What else can be made from this? The key to leverage is to look at something you’ve created and then play with its potential. It’s called “Movement Value.” For example, if you’ve been posting on your blog every day for a year, could you combine those writings into a book?

Or, if you have a stack of pictures sent in from various customers over the years, what if you created a “Meet Our Clients” slide show and posted it online? Accumulation is equity. How much do you have?

REMEMBER: Ideas are free; execution is priceless.

If you want to make a name for yourself – and make a bank account for yourself – ask yourself these leverage questions to kill two stones with one bird.

LET ME ASK YA THIS…
What are you leveraging?

LET ME SUGGEST THIS…
For the list called, “7 Ways to Out Experience the Competition,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

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Filed Under: Volume 21: Best of Scott's Blog, Part 7

March 9, 2011 by Scott Ginsberg

When I started wearing a nametag everyday, I wasn’t doing it to get attention.

I was doing it to give myself away.

Of course, I didn’t realize that until eleven years into it.

But now, as I look back on the journey, it occurs to me how powerful this idea is.

When you give yourself away, you make people glow.
When you give yourself away, you become a voice worth listening to.
When you give yourself away, you widen the boundaries of your being.

But.

Giving yourself away isn’t what you think.

It’s not about whoring yourself out and violating your own boundaries.
It’s not about becoming a one-woman welcome mat for everyone you meet.
It’s not about creating a sense of indebtedness and social pressure to reciprocate.

Giving yourself away is about bringing your humanity to the moment.

Whether you’re a leader, entrepreneur, service provider or professional parent, here’s a collection of ideas on how to make it work in your world:
1. Check your motivation. Some people wear their heart on their sleeve – I wear my humanity on my chest. That’s the other reality about the nametag: I’m not doing it to make money – I’m doing it to make a point. In retrospect, had I been monetarily focused from the get go, I think the intention would have stained the mission, and the idea never would have lasted.

That’s the keeper: If the only reason you give yourself away is to send a signal to the world that you did it, it’s probably not worth doing. If the only reason you give yourself away is to trick people into congratulating you on your selflessness, it’s probably not worth doing. And if the only reason you give yourself away is because you know it looks good on your resume, it’s probably not worth doing.

These types of motivations smack of self-righteousness and spoil the spirit of the process. My suggestion: Take the time to accurately define why you want to give yourself away. Do it for the right reasons. Otherwise your recipients are likely to return to sender. What motivation drives the desire to give yourself away?

2. The heart has its own measuring scale. If the audio track of your attitude is that you’re nothing but a big bucket of suck, you will stall, choke it all back, and contribute nothing. But, if you truly believe – at a cellular level – that you’re throbbing with treasure, what you give away will matter.

Try this: Instead of enrolling yourself in stagnation, instead of dwindling indecisively for an eternity, just try saying, “Here.” Try sharing what you love. You’ll find that the reservoir of giving comes from the heart – not the wallet. And the best part is: It never runs dry.

As Lewis Hyde wrote in The Gift, “Your gift is not fully yours until it is given away.”

Remember: It’s impossible to give yourself away if you don’t believe that you are a gift to be given. Remove the bars to your heart. And deliver the package of you to the world. What are the mental obstacles to believing that giving yourself away is valuable to people?

3. Step back from center stage. Approachability isn’t about being the life of the party – it’s about bringing other people to life at the party. It’s not about getting people to fall in love with you – it’s about helping them fall in love with themselves. And it’s not about who you know – it’s about whose life is better because they know you.

That’s the attitude that enables you to give yourself away. And if you want to multiply that mindset into the world, here’s my suggestion: Stop being a conversational narcissist. At your next meeting, practice a little restraint. Accept that your hand doesn’t have to shoot up every time.

Instead, staple your tongue to the roof of your mouth and let other people shine. Try this: Keep your eyes out for people who haven’t contributed in a while. Then, when the time feels right, say: “Hey Tony? Didn’t you say you had a great method for handling that problem?”

Remember: Not answering doesn’t make you less smart – it makes you more generous Who was the last person you turned into a Christmas tree?

4. You can’t choreograph giving. Giving yourself away isn’t a corporate initiative – it’s a constitutional ingredient. It’s something you do daily because you’ve made the decision that giving is important to you.

For example, in Judaism, tzedakah is the commandment to give. But it’s not something you practice because you’re asked. Or because you feel guilty. Or because it dissolves your earthly sins by the time you meet your maker.

It’s less of a thing you do and more of a thing you are.

That’s the secret: Being less intentional about the process. Because the people who truly embody tzedakah are the ones who give themselves away through loving impulses – not calculated actions. This assures that giving yourself away is the incidental consequence of an intentional commitment, and not something you do just because you have an audience.

Remember: The best way to give yourself away is to give up your addiction to controlling the giving process. What is your daily gift to the world?

REMEMBER: Giving yourself away may arouse suspicion.

People will think you’re crazy. Or too generous. Or too naïve.

But you can’t silence your own voice for fear of being misunderstood.

Emerson once said, “The only gift is a portion of thyself.”

Maybe it’s about time you delivered it.

LET ME ASK YA THIS…
Is your dream protected?

LET ME SUGGEST THIS…
For a list called, “153 Quotations to Inspire Your Success,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

“I usually refuse to pay for mentoring. But after Scott’s first brain rental session, the fact that I had paid something to be working with him left my mind – as far as I was concerned, the value of that (and subsequent) exchange of wisdom and knowledge, far outweighed any payment.”

–Gilly Johnson The Australian Mentoring Center

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Filed Under: Volume 21: Best of Scott's Blog, Part 7

March 8, 2011 by Scott Ginsberg

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LET ME ASK YA THIS…
How do your questions create confidence?

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* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

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Tired of cold calling?
Bored with traditional prospecting approaches?

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Filed Under: Volume 21: Best of Scott's Blog, Part 7

March 7, 2011 by Scott Ginsberg

Following your heart is more than just doing what you want.

It’s about working without a map.
It’s about giving the soul its bread.
It’s about penetrating the stuckness.
It’s about nourishing your compulsion.

Also.

It’s about taking your dreams seriously.
It’s about honoring the constants in your life.
It’s about abandoning things whose time has passed.
It’s about stepping out and exposing your dream to the light.

THE QUESTION IS: How do you follow your heart without losing your mind?

Funny you should ask:
1. Believe in the availability of your own answers. If you want to follow your heart, the first step is to establish an internal dialogue with yourself. Dive in and see what unfolds. Only then can you create the necessary space to hear what your heart is whispering to you.

Try this: Repetitively ask the following question right as you drift off to sleep: What am I afraid to know about myself?

In my experience, it’s not a question – it’s a catapult. And that’s the cool part is: By the time you wake up, the answers are waiting for you. Even the ones that sting. And when they present themselves, your only job is to stand steadfast in that knowledge, and then execute from that place of true knowing. The rest is just gravity.

Remember: You know you’re free when you don’t have to bury things anymore. If overnight, a miracle occurred, and you woke up tomorrow morning and your problem was solved, what would be the first thing you would notice?

2. Self-doubt is underrated. Although there’s a part of you that wants to believe your confidence is unthwartable, you’re still human. And all humans doubt. The good news is: Doubt protects us. Doubt keeps us humble. Doubt helps us keep checks and balances on ourselves. And doubt forces us to examine what we think and why we think it.

In fact, if you completely believed in yourself – all the time – do you really think you were stretching enough?

Perhaps it would serve you better to lean into your sense of scared-shitlessness. After all: Fear is the final compass for deciding what matters. Maybe try asking yourself, “What signal is my fear sending me?” Your answer might be the best thing you could have learned about yourself.

Get used to doubt. There is no courage without the presence of fear. Fear is the prerequisite of bravery and bravery is the precursor to power. Throw your shoulder into it. When was the last time you doubted yourself?

3. Grow smaller ears. If other people are charting the course of your life, your life is no longer your own. And that’s not only dumb – it’s dangerous. For example, whenever first timers attend meetings of my professional association, I always tell them the same thing:

“Don’t listen to anybody. Not even me. Listen to you.”

Not exactly the advice you’d expect to hear from the chapter president. But the last thing we want is another newbie getting sucked into the vortex of conflicted advice.

What might be smarter – and what might keep those people on the path of their heart – is if they wrote down the things they kept saying to themselves. Even if the confrontation hurt. Even if they were afraid to have those opinions. And even if they liked their thoughts so much that they didn’t want to let them go.

That’s how you keep a light on the truth. That’s how you keep consistent with your core. It’s slightly hurtful but enormously helpful. Are you using up everything you’ve got trying to give everyone else what they want?

4. Guilt throttles thrust. One of my readers recently posed a question that forced me into a revision of thinking: “How do you follow your heart when it breaks everyone else’s?”

Tough call. On one hand, if you follow your heart without watching the wake you leave behind, somebody you love might choke. Then again, you don’t want to miss out on a life changing opportunity because you’re a prisoner of your own remorse.

Here’s what I think: The people you love aren’t keeping you here – the guilt of leaving them, is.

You have to trust that the people who matter most you want you to be happy. You have to believe they want you to be successful. And you have to know that they want you to live where you can grow into the best, highest version of yourself.

I remember when I first told my parents I was moving to Portland. They were shocked, scared and begged me to give it a second thought. But the decision was already made. The voice inside me had simply grown too urgent.

The cool part was, that one leap opened doors I never would have had access to otherwise. And the treasure that lay beyond the threshold changed my world forever. Are you struggling against your own energy?

5. Uncertainty is an asset. Certainty is highly overrated. Personally, I love not knowing. It inspires the hell out of me. In my experience, when I attend to life wherever it moves, and when I leave room for the unexpected, everywhere I end up is beautiful.

That’s the key: You risk rejection by exploring new worlds. Otherwise you court acceptance by following explored paths. Blech. I suppose it all depends on how directionless you can afford to be.

Now, I respect your life situation. I’m sure it differs from my own.

I think that’s the biggest challenge of following the path of your heart: It’s rarely well lit. And everybody is afraid of the dark – everybody. My suggestion: Instead of being stopped by not knowing how, try being sparked by knowing why. With purpose as your baseline, you’ll be able to gather enough momentum to sustain your efforts until how comes your way.

Look: Life is boring when you know all the answers. Ambiguity is an exhilarating dance. Take its hand and spin it like a prom date. Are you willing to tear yourself away from the safe harbor of certainty?

6. Learn to love being hated. Being hated isn’t something you do intentionally to make a name for yourself – it’s something that happens incidentally when you make a name for yourself.

And when I say, “being hated,” I don’t mean that people literally want to cause you bodily harm. It’s more like resentment. Jealousy. Animosity. All of which stem from envy.

But that’s the harsh reality of following your heart: Do what you love and the money will follow – but so will the resentment. Typically from jealous people who aren’t following their own.

When this happens, when people try to push boulders into your path, here’s what you have to remember: Being attacked is a sign that you are important enough to be a target. It’s an indicator of success and a right of passage. And if you’re not willing to piss a few people off, you risk never turning any of them on. The question worth asking yourself is: Would you rather be hated by some or ignored by all?

REMEMBER: Settling is a silent epidemic.

Stop telling yourself that this too shall pass.
Stop being a guest star in other people’s existence.

Just go.

Otherwise you really will lose your mind.

LET ME ASK YA THIS…
Would you rather follow your heart and fall on your face, or swallow your voice and watch freedom escape?

LET ME SUGGEST THIS…
For the list called, “153 Quotations to Inspire Your Success,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

Never the same speech twice.
Now booking for 2011-2012!

Watch The Nametag Guy in action here!

Filed Under: Volume 21: Best of Scott's Blog, Part 7

March 4, 2011 by Scott Ginsberg

I’m tired of people telling me that there are no limits.

Yes, there are.

Everybody has them. And to ignore your limits is to deny your truth.

HERE’S THE REAL SECRET: Instead of running from your limits – or, worse yet, pretending they don’t exist – try leveraging them.

Leverage, as you may recall from previous posts, is, “To increasing the rate of return on an investment.”

But leverage isn’t a word. Or a strategy. Or something you do to make money.

Leverage is a lifestyle. A way of thinking. An approach to doing business.

I like to think of it as killing to two stones with one bird.

Take it from a guy with no background, no job experience and no credentials – who turned a simple idea like wearing a nametag everyday into a successful enterprise.

Twelve books later, if that’s not leverage, I don’t know what is.

Today we’re going to explore a collection of ideas to help you leverage your limitations:
1. Objectivity is equity. In the past eight years, I’ve delivered over six hundred presentations for corporations worldwide. And typically, I’m the outsider. The freak. The only person in the room who doesn’t know the inner workings of the industry.

Initially, I viewed this as threat to my credibility. A disconnect between the speaker and the audience. But then it occurred to be: People need fresh air. A new perspective from an unbiased source that has no stake in the organization. That’s when I began leveraging my outsiderness as a strength – not a limitation.

If you find yourself in a similar position, ask yourself a few questions:

*What limitations enable you to be more objective than your competitors?
*What assumptions can you explore that most people never think of or take for granted?
*What thinking patterns can you deliver as a result of your ability to detach from the outcome?

Remember: It’s a lot easier to break the limit when you don’t know the limit exists. And the less you know, the more likely you are to come up with an original idea. Are you willing to tell people you know nothing in order to change everything?

2. Magnify your unhideables. With the exception of plastic surgery and cryogenic freezing, age isn’t something you can hide. However, that can work to your advantage if you position yourself strategically.

For example, let’s say you just graduated college. And you’re the youngest person in your office by twenty years. Instead of viewing your youth a sign of immaturity and lack of experience – consider it an asset that enables you to offer a continuous flow of vitality and perspective to your organization.

If you’re proactive and powerful – without coming off as arrogant and annoying – people will notice.

Or, maybe you’re the company veteran. And you’ve been around longer than most of the interns have been alive. Instead of seeing yourself as a dusty monument of irrelevance, position yourself as a reservoir of diverse experience and wisdom who can predict forthcoming industry trends.

If you’re inspiring and visionary – but without coming off as condescending and entitled – people will notice.

Remember: A chicken ain’t nothing but a bird, and age ain’t nothing but a number. Are you focusing on the years or the mileage?

3. Limited palettes make for stronger expressions. In Alan Fletcher’s inspiring book, The Art of Looking Sideways, he explains that the first move in any creative process is to introduce constraints.

Which sounds counterintuitive, as art is an expression of freedom. But having boundaries is what forces you to tap into – and trust – your inner resources in creative ways.

What’s more, limitation is inspiration. When you use it to fuel your creative fire, it enables you to create something that surprises yourself. And that’s where genius lives.

Take the recession, for example. I don’t know about you, but the devastating economy was the best thing that ever happened to my business. Sure, profits aren’t as high the used to be. But the pendulum will swing back eventually.

Meanwhile, in light of shrinking client budgets, I’ve been forced to evolve my service line, expand my role repertoire and provide new value to accommodate my markets. Now, with multiple profit centers, my company has evolved into a more robust, more diverse and more equitable enterprise.

And as a result, my client positioning shifted into that of a resource – not just a writer. And that’s worth money. All by virtue of the economy sucking big time. How could you put yourself in a position that would force your to renew your resourcefulness?

4. Know what you aren’t. This spring, I’m releasing a series of customized, limited edition art prints for my clients. They’re extremely scarce, very expensive and highly unorthodox. But the product is worthwhile because it assures one thing: Their mission becomes more than a statement.

The problem was: I couldn’t draw a straight line if I tried. I’m an artist of the verbal – not the visual. And as much as my ego wanted me to be responsible for every part of the process, I eventually made the decision to surrender.

Thanks to the suggestion of my friend Matt, I hired out the artwork to a brilliant letterpress shop called Firecracker Press. And to my delight, their craftsmanship was a million times better than anything I could have ever attempted.

Lesson learned: It’s a beautiful moment when you realize what you can’t do. After all, sometimes that’s the only way to free yourself to focus on what’s left. Like the boxer with a broken arm, you realize you have no choice but to develop your speed. Or, in my case, pay someone to punch for you. What are you afraid to let go of?

5. Limitations are the doorways to your deepest value. In Hugh Macleod’s bestselling book Ignore Everybody, he shares a fascinating theory about circumventing limitations:

“Picasso was a terrible colorist. Saul Steinberg’s formal drafting skills were appalling. Henry Miller was a wildly uneven writer. Bob Dylan couldn’t sing or play guitar. But that didn’t stop them, right? And why should it?”

Lesson learned: Don’t be stopped by not knowing how. In fact, not knowing how might be the best thing that ever happened to you.

Think about it: If you don’t know where you’re going, nobody can stop you – not even you.

Instead of berating yourself for limited proficiency, use the absence of know-how to activate the excavation of know-why. Tap into the truest motives behind your work. How will come in time.

Until then, just start. You don’t need lessons. You don’t need a degree. And you certainly don’t need anybody’s permission. Just start. As George Carlin once said, “It’s not enough to play the right notes – you have to know why the notes need to be played.” What will sucking make available to you?

REMEMBER: Limits are a beautiful thing.

They expose value.
They galvanize focus.
They renew resourcefulness.

Learn to leverage them, and you’ll kill two stones with one bird every time.

LET ME ASK YA THIS…
Are you ignoring, avoiding or leveraging your limits?

LET ME SUGGEST THIS…
For the list called, “50 Questions Every Entrepreneur Should Ask,” send an email to me, and I’ll send you the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

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Tune in to The Entrepreneur Channel on NametagTV.com.

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Filed Under: Volume 21: Best of Scott's Blog, Part 7

March 3, 2011 by Scott Ginsberg

Congratulations. You remember names. You celebrate birthdays. You memorize preferences.

But that’s not what makes people stay.

Making people feel valued, important, special, needed – or whatever other simplistic leadership instructions you read in How to Win Friends and Influence People – is pretty much expected at this point. It’s the baseline requirement of being a leader.

But that’s not what makes people stay.

If you want the people who matter most to show up in full voice, work their hearts out for you spread the organizational love like a fever, you have to make them feel essential.

Essential meaning, “Your work matters.”
Essential meaning, “We would crumble without you.”
Essential meaning, “If you were gone, people would notice.”

Are you a practitioner of essentialism? If not, try these ideas:
1. What do you see when you see people? That’s the question approachability hinges upon. For example, last week I met a woman whose specialty was securing venture capital funding. Neat lady. She was sharp, aggressive and energizing. But when she learned about my work, she confessed that her clients and colleagues historically perceived her as being unapproachable.

“The problem is, only one out of a hundred people I meet are ideal clients. And my default programming is to uncover – as quickly as possible – whether or not they’re one of the ninety-nine. Otherwise I lose interest.”

Which makes total sense. Especially from a prospecting point of view: You don’t want to burn your days chasing non-economic buyers. But while it’s one thing to qualify – it’s another things to compartmentalize everyone you meet into convenient little boxes.

Turns out, if you approach people as unique individuals – as human beings – they remember feeling essential. But if you exploit them as a means to an end – as integers – they remember feeling small. Are you memorable for the right reasons?

2. Decide how you want to leave people. Approachability is about how people experience themselves in relation to you. And while you can’t control people’s emotions – outside of manipulation, punishment and coercion – what you can do is be more intentional in how you walk away from them.

For example:

Want to leave people laughing? Help them evoke the humor in their own lives.

Want to leave people inspired? Enable them to give birth to their own realizations.

Want to leave people heard? Reflect their reality by taking.

Your challenge is twofold: First, to identify the baseline emotion you want to leave people with. Second: To remind yourself of that emotion on a daily basis. Because in the end, it’s not about being the life of the party – it’s about bringing other people to life at the party. And it’s not who you know – it’s whose life is better because they know you. When you walk out of a room how does it change?

3. The speed of the response is the response. Marshall McLuhan was right: The medium is the message. And when you hold a leadership position, that principle seeps its way into everything you do – especially now.

Because culturally, “good, fast and cheap” has been replaced by “perfect, now and free.” How are you adapting to that shift?

Here are three examples: First, questions. Because it’s not just about being askable – it’s about how quickly you let people know that you’re searching for an answer. Second, responses. Because it’s not just what you say – it’s about how long you make people wait before they hear it.

Third, troubles. Because it’s not just about fixing the problem – it’s about how well you communicate to people as you fix it. Without that kind of “speed sensibility,” your people end up suffering in silence. And instead feeling essential – they feel evaded. Do you return calls faster than your competitors?

4. Preserve people’s fingerprints. As an artist, I make a conscious effort to alert people when they’ve inspired my work. Not with a thank you note. Not with a one-word text message. And not with some insincere compliment they forget by lunch. I physically gift them a copy of the finished product they helped created.

Whether it’s a book, an article or a limited edition art piece, I want them to own it. Forever. Because it wouldn’t have come into existence without them, and they deserve to see it live.

Notice I said gift – not give. Huge difference.

If you want to make people feel essential, don’t gift expecting reciprocation – gift to let people to know their words have weight. Gift to keep your art in motion. Gift to bring yourself closer to the recipient. Gift to help people remember that their existence matters.

Remember: Success never comes unassisted. Learn how to thank or get out. How do you pay homage to the voices that shape you?

5. Recognition is the mainspring of motivation. People crave recognition. It’s a universal human need. And it’s one of the chief determinants of employee engagement. But, whether or not people satisfy that need depends on if they can answer, “yes” to the following question:

Is my voice heard here?

My friend Derek is a master of this. His marketing agency, goBRANDgo, has a “Win Wall” in their office. Every time an employee achieves a victory of any kind – from landing a new client to delivering ahead of schedule to killing that pesky mosquito that’s been buzzing around since August – they write it on a sticky note.

And the cool part is, each employee has his or her own color. Then, at the end of the week, they aggregate all the wins onto a blog post for the entire world to see. Totally awesome.

And the lesson: It’s not about just praising people publicly – it’s about being a stand for people’s greatness. It’s about giving them a front row seat to their own brilliance – while inviting the rest of the world to sit in the audience with them.

That’s the secret to recognition: Isn’t corporate initiative – it’s a constitutional ingredient. How are you making gratitude palpable and recurrent?

6. Increase your mental flexibility. Have you ever worked with somebody who went out of their way to pretend like they cared? Like the boss who thoroughly listens to your input, thanks you for your suggestion, and then goes back to doing exactly what he planned all along. Geh.

Nothing makes people feel smaller. I’m reminded of a classic Scott Adams cartoon in which Dilbert undergoes a performance evaluation. Sitting across the table in complete silence, his manager says, “I’m not going to comment – I’ll just look at you until you agree with me.”

If you want people to feel essential, let them experience that they can change your mind. Be quick to ask for their opinion, and be slow to interrupt when they give it. This shows them that you can bend. That you’re vulnerable enough to admit that your perceptions might be misguided. And that you’re willing to shelf your ego and approach everyone as your mentor. Do you treat people like vestigial parts, helpful additions or vital components?

REMEMBER: Making people feel important isn’t that important.

What matters is that they feel essential.

That you honor their essence as a human being.

And that’s something you’ll never learn from a Dale Carnegie book.

LET ME ASK YA THIS…
How committed are your people?

LET ME SUGGEST THIS…
For the list called, “10 Unmistakable Motivators of Human Engagement,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

Never the same speech twice.

Now booking for 2011!

Watch The Nametag Guy in action here!

Filed Under: Volume 21: Best of Scott's Blog, Part 7

March 2, 2011 by Scott Ginsberg

You can only nurture pointless relationships for so long.

Sometimes, you have to be willing to hold a courageous conversation to reinforce your boundaries.

Otherwise your life is no longer your own.

This isn’t just about saying no.

This is about filtering your life.
This is about safeguarding your time.
This is about honoring your boundaries.
This is about televising your priorities.

If want to keep backbone engaged, try these moves:
1. Reject invitations that don’t serve you. If you don’t make conscious choices about the individuals you allow to participate in your life, you won’t like your life. Period.

For example, I recently received an email from a woman I didn’t know very well. Her request was as follows:

“I’m going through a major life change and need advice from lots of people who aren’t close to the situation so they don’t approach it with a bias. Would you be willing to hear what it is and share your thoughts? I’d greatly appreciate it.”

Although my ears were flattered by the bend request, my heart told me to stay away. Not that I wasn’t sympathetic to her life situation. But I barely knew her. And this request came out of nowhere. Out of respect, I replied affirmatively and sympathetically:

“Thanks for reaching out. Sounds like you’re going through quite the adventure. Currently, I’m already over committed and won’t be able to offer my ears. Good luck.”

That’s how you keep backbone engaged. As Julia Cameron explained in Walking This World, “Don’t turn yourself into a food source for others, allowing them to dine freely on your time, talents and reserves.”

Remember: Life’s too short to surround yourself with people who use you as a garbage dump for their emotional refuse. Who is a chronic abuser of your time and attention?

2. You don’t have to react to every attention magnet. Saying no doesn’t make you snobby; it makes you discerning. Just because somebody wants to arrange a meeting with you so can he can pick your brain for two hours – and, ultimately, take no action on the advice you give him – doesn’t mean you should feel obligated accept the invite.

And certainly, there will always be incidents when making yourself available as a resource is a generous, worthwhile endeavor. Personally, I do this on a regular basis as a way to pay forward the help I once received.

But you’re not a lunch whore. And your time isn’t just valuable – it’s billable.

Besides, in order to be fair to everybody, if you said yes to one person, you would have to say yes to all of them. And that would result in you working a hundred hours a week.

Look: Nobody likes to be rejected, and nobody likes rejecting. But you can’t let the undertow of social guilt whisk you away into an endless spiral of unnecessary obligations you clearly loathe. Otherwise you’ll wind up interacting with people in a false performance mode, which is actually worse than not being there at all. Who is helping you build a future that you’re going to feel obligated to be a part of?

3. Speak up at the slightest sense of discomfort. If you don’t set healthy boundaries for yourself, people will set them for you. And then they will violate them. And then they will tell their friends to do the same. All because you failed to set a precedent of value.

Not because they’re terrible people – but because you never taught them how to treat you.

To avoid this, be prolific in your communication. Constantly educate people on your priorities. Especially those who are habitually taxing, or whose perpetual laziness constantly begs your assistance. Otherwise, in the absence of communication, people will make up their own story. And it probably won’t match yours.

When all else fails, sometimes you just have to look people in the eye and say:

“Let’s get something straight: I’m not your playmate, I’m not your project manager and I’m not your delegation receptacle. We’re done.”

Remember: Don’t be unfair to yourself by continuing relationships with people who abuse your energy. You’re a person – not a welcome mat. Is this an opportunity, or an opportunity to be used?

4. Everybody has a saturation point. When you simply don’t have the personal bandwidth to sit down with every stranger who wants to siphon your genius, you need to have alternative responses ready.

Here’s what I would do: Make a list of the top twenty questions one of these bloodsuckers usually asks. Answer each question in a paragraph. Save the file in a convenient location. Then, when the time comes, simply say:

“You’ve raised several key issues that I’d be happy to address. Here’s a helpful document I’ve put together that answers most of your questions. If you need anything else beyond that, feel free to holler. Thanks.”

That’s called a deflection. And it works because it’s respectful, positions you as an approachable resource; yet still reinforces your boundaries.

The best part: Instead of draining your creative bank account, abusing your energy and exploiting your brainpower for their benefit, most people will thank you, review the document, and never bother you again. What’s your system for rejecting people respectfully?

REMEMBER: Martin Luther King famously said, “A man can’t ride your back unless it’s bent.”

Filter your life.
Safeguard your time.
Honor your boundaries.
Televise your priorities.

Keep backbone engaged.

LET ME ASK YA THIS…
What are you prepared to say no to?

LET ME SUGGEST THIS…
For the list called, “11 Things to Stop Wasting Your Time On,” send an email to me, and you win the list for free!

* * * *
Scott Ginsberg
That Guy with the Nametag
Author, Speaker, Entrepreneur, Mentor
scott@hellomynameisscott.com

Never the same speech twice.
Now booking for 2011-2012!

Watch The Nametag Guy in action here!

Filed Under: Volume 21: Best of Scott's Blog, Part 7

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